FAQs FAQs FAQs

FAQs

FAQs

About Akkermansia

What is Akkermansia Muciniphilia?

Akkermansia muciniphila is a naturally occurring bacterium found in the gut microbiome that plays an important role in supporting gut barrier and metabolic health. Because of its unique role in the body, Akkermansia has become one of the most studied next-generation microbes in the world and continues to be an area of growing scientific interest. Research has shown that healthy levels of Akkermansia are associated with a strong gut barrier, a balanced microbiome, and overall metabolic wellness. As scientists continue to learn more about the gut microbiome, Akkermansia remains at the forefront of research focused on supporting long-term health and wellness.  METAbiotics was founded by the scientists who discovered Akkermansia muciniphila, and our products are built on decades of research dedicated to understanding its role in human health.

What are the benefits of taking Akkermansia?

Research suggests Akkermansia muciniphila may help support several aspects of health, including:

  • Gut barrier integrity
  • Healthy metabolism
  • Immune system balance
  • Healthy blood sugar levels
  • Healthy cholesterol levels
  • Weight management

Because of these benefits, Akkermansia is becoming a popular ingredient in advanced gut health supplements.

What is the difference between Metabolic Strength and Weight Manager?

Both Metabolic Strength and Weight Manager are built around our clinically studied Akkermansia muciniphila MucT® strain and are designed to support gut and metabolic health. 

Metabolic Strength is our flagship formulation and a great choice for individuals looking to support gut barrier function, microbiome health, and overall metabolic wellness. Many customers choose this as part of their daily wellness routine and long-term health goals. 

Weight Manager contains the same Akkermansia muciniphila  MucT® as Metabolic Health, but was specifically developed with added ingredients for individuals looking for additional support related to weight maintenance and healthy glucose metabolism. This formulation is based on clinical research demonstrating the benefits of Akkermansia muciniphila MucT® for weight maintenance following weight loss. 

Both products are rooted in decades of research and offer science-backed support for gut and metabolic health. The best choice depends on your personal wellness goals and the areas you are looking to support. 

Can Akkermansia be taken with probiotics or prebiotics? 

Yes, AkkermansiamuciniphilaMucT®can be taken alongside probiotics and prebiotics. Unlike probiotics, Akkermansia muciniphila MucT® is a postbiotic and works through a unique mechanism of action. Because of this, many customers choose to incorporate it into an existing wellness routine that includes other microbiome-supporting products.

Where is Akkermansia found in the body?

Akkermansia lives in the mucus layer that lines the intestinal wall. This location allows it to interact directly with the gut lining and help maintain a strong gut barrier that protects the body from harmful microbes.

How common is Akkermansia in the gut microbiome?

Akkermansia muciniphila typically makes up about 0.5% to 5% of the bacteria in the human gut microbiome. Even though it represents a small portion of gut bacteria, it plays a powerful role in maintaining microbial balance.

Why is Akkermansia important for gut health?

Akkermansia feeds on mucin, a natural substance in the intestinal mucus layer. By doing this, it helps stimulate the body to produce more mucus, which supports a healthy gut barrier and digestive health.

A strong gut barrier is important for preventing harmful bacteria and toxins from entering the bloodstream.

Is Akkermansia linked to metabolic health?

Yes. Studies show that individuals with higher levels of Akkermansia muciniphila often have better metabolic health markers, including improved insulin sensitivity, healthier body weight, and better cholesterol levels.

This is why Akkermansia is often studied for its role in metabolic health and weight management.

Why do some supplements use pasteurized Akkermansia?

Akkermansia muciniphila is naturally sensitive to oxygen and stomach conditions. Researchers discovered that pasteurized Akkermansia can remain stable while still supporting metabolic and gut health benefits, making it suitable for use in dietary supplements.

Shipping

What are your shipping time frames?

Most orders are processed within 24 hours of being placed. Once processed, orders are typically delivered within 3–5 business days.  Please note that business days generally do not include weekends or holidays, and orders do not process or ship on weekends. 

Once your order has shipped, you will receive a shipping confirmation email with tracking information so you can follow your package every step of the way. 

While we work hard to ensure orders arrive as quickly as possible, shipping timelines provided by carriers are estimates and can occasionally be affected by factors outside of our control. If your package experiences an unexpected delay, our Customer Experience team is always happy to help investigate and provide support. 

What should I do if my shipment is delayed, lost, or marked as delivered but cannot be located? 

If your order is delayed or you are experiencing an issue with delivery, please contact our Customer Experience team and we will be happy to assist. 

For shipments marked as delivered but not yet located, we may ask customers to allow up to 48 hours for the package to arrive, as carriers may occasionally mark shipments as delivered prior to final drop-off. We also recommend checking with household members, neighbors, mailrooms, leasing offices, front desks, or other delivery locations associated with the shipping address. 

Once we review the order, tracking details, and carrier information, our team will work with you to determine the next steps. We understand how important it is to receive your order, and we will do everything possible to help locate the package and ensure you receive the product. 

Do you offer expedited shipping?

At this time, we do not offer expedited shipping options. However, we work hard to process and ship orders as quickly as possible, and most orders are delivered within approximately 3–5 business days after processing. Once your order ships, you will receive a tracking email so you can follow its progress.

Do you ship internationally?

At this time, we only ship directly within the United States through our website. We are actively working to expand our international availability and hope to offer shipping to additional countries in the near future. Please check back for updates as we continue to grow.

Orders

How do I place an order?

Simply browse our products, add your items to the cart, and proceed to checkout. Follow the prompts to enter your shipping and payment information.

What is your return policy?

Due to the nature of our products, we are unable to accept returns. 

If you experience an issue with your order or product, please contact our Customer Experience team.  We're committed to providing an exceptional customer experience and will review your situation to determine how we can best assist.  

What is your 30-Day Money Back Guarantee policy? 

To ensure our customers feel confident trying Akkermansia, we offer a 30-Day Money Back Guarantee on eligible first-time purchases. If you are not satisfied with the product, please reach out to our Customer Experience team and we will process a refund. 

To ensure fairness and consistency, the following guidelines apply: 

  • The 30-Day Money Back Guarantee applies to first-time purchases only
  • Customers should allow adequate time to trial the product as directed before requesting a refund 
  • Refund requests must be submitted within 30 days of delivery • Shipping charges are non-refundable 

Can I cancel or change an order that has already been processed?

Once an order has been processed, we are generally unable to cancel, modify, or make changes to the order, as it is quickly sent to our fulfillment team for shipment to ensure quick delivery times. 

If you have questions about a recently processed order, please contact our Customer Experience team as soon as possible. While we cannot guarantee changes can be made, we will always do our best to assist and explore any available options. 

How can I check my order status?

You can check your order status by logging into your account and visiting the Order History page, or by using the tracking link sent in your shipping confirmation email.

What payment methods do you accept?

We accept major credit cards, debit cards, Shop Pay, PayPal, Apple Pay, and Google Pay.

I accidentally ordered the wrong product, can I exchange it?

Due to the nature of our products, we are unable to process product exchanges. However, if you accidentally ordered the wrong product, please contact our Customer Experience team as soon as possible. While we cannot guarantee that changes can be made, we will review your order and do our best to find the best possible solution based on your situation.

My product arrived damaged, what should I do?

We are sorry to hear your order arrived damaged. Please contact our Customer Experience team as soon as possible and include your order number along with photos of the damaged product. Our team will review your order and work with you to provide the best possible resolution.

Subscribe & Save

What is Subscribe & Save?

Subscribe & Save lets you receive your favorite products automatically on a recurring schedule while enjoying exclusive savings and free shipping on each order.

What is the difference between a subscription and a one-time purchase?

A subscription purchase offers a discounted price and automatically delivers your selected product on the schedule you choose. You can manage your subscription at any time through your customer portal, including updating your delivery frequency, skipping an upcoming shipment, or cancelling before your next order processes. 

A one-time purchase is available at the regular price and does not include automatic future deliveries. If you choose a one-time purchase, you can simply place a new order whenever you are ready for more product. 

Our goal is to make it as easy as possible for customers to stay consistent with their wellness routine while enjoying the benefits of Akkermansia.  Whether you prefer a subscription or a one-time purchase, we offer flexible options designed to fit your individual needs and preferences. 

How do I manage or cancel my subscription? 

Customers with an active subscription can access and manage their account through the customer portal on our website. Through the portal, you can easily manage your subscription, including updating your delivery frequency, skipping an upcoming shipment, modifying future orders, swapping products, updating payment or shipping information, or cancelling your subscription. 

To help you stay in control of your deliveries, we also send reminder emails 5 days before your next subscription order is scheduled to process. We encourage customers to make any desired changes before the processing date, as orders are sent to our fulfillment team shortly after processing and may no longer be eligible for modification or cancellation. 

Our goal is to provide a flexible and convenient subscription experience that fits your needs while helping you stay consistent with your wellness routine and the benefits of Akkermansia. 

Will I be charged automatically?

Yes, your selected payment method will be charged automatically before each scheduled shipment.