Refund policy

Effective Date: July 15, 2026

This policy applies to eligible METAbiotics products purchased directly from The Akkermansia Company US, Inc. through shopMETAbiotics.com. The Akkermansia Company US, Inc. operates the website and markets and sells products under the METAbiotics The Akkermansia Company brand.

Products purchased through Amazon or another authorized retailer are subject to that retailer’s return and refund policies.

30-Day Money-Back Guarantee

To ensure our customers feel confident trying METAbiotics, we offer a 30-Day Money Back Guarantee on qualifying first-time purchases. If you are not satisfied with the product, please reach out to our Customer Experience team and we will process a refund. 

To ensure fairness and consistency, the following guidelines apply: 

• The 30-Day Money Back Guarantee applies to first-time purchases at the shopmetabiotics.com store only.
• Customers should allow adequate time to trial the product as directed before requesting a refund.
• Refund requests must be submitted within 30 days of delivery.
• Shipping charges are non-refundable.

To start the refund process, please contact us at support@shopmetabiotics.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

Refund requests are reviewed on a case-by-case basis by our Customer Experience team. While we cannot guarantee a refund in every situation, we are committed to working with each customer to find the best possible resolution. If you experience an issue with your order or product, please contact us, and we will carefully review your situation.

For assistance, please contact us at support@shopmetabiotics.com.